Shipping policy

At Detachie, we aim to provide a smooth and reliable delivery experience for all orders.

Shipping Destination

We currently ship within the United States & Australia

Processing time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

Orders are fulfilled through our international logistics partners and shipped directly to our customers.

During peak periods or promotional events, processing times may be slightly extended.

Estimated delivery times

Here’s what to expect once your order is processed:

Once your order has been shipped, you will receive a tracking number to monitor your delivery.

Shipping Cost

We offer free shipping on all orders. All orders are fully trackable once shipped.

Address Accuracy

Please ensure that your shipping details are correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.

Failed Deliveries

If a delivery fails due to incorrect address details or unsuccessful delivery attempts, the package may be returned to us. We will contact you to arrange re-delivery, which may incur additional shipping costs.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at contact@detachie.com and we will assist you as quickly as possible.

Customs, duties & taxes

Customs delays, inspections, duties, or taxes imposed by local authorities are beyond our control and are the responsibility of the recipient. These do not qualify for refunds, returns, or chargebacks.

Policy Updates

We may update this shipping policy from time to time to reflect changes in our operations or services.

Contact Information

If you have any questions regarding this policy, please contact us:

Email: contact@detachie.com
Customer service hours: Monday to Friday, 9:00–17:00 (EST)

We aim to respond within 24 hours.