Product questions
How do the bags actually come apart?
How do the bags actually come apart?
Each smaller bag has a zipper all the way around it. Unzip it and the bag lifts right off. Zip it back on the same way.
Do the bags stay securely attached?
Do the bags stay securely attached?
Very. Once the zipper is closed, the bag is locked firmly in place and won't come loose on its own, even in a packed overhead bin. It only comes off when you unzip it yourself.
Can the detachable bags be worn crossbody?
Can the detachable bags be worn crossbody?
Yes, both detachable bags can be worn crossbody. The included strap fits all three bags, including the main travel bag, so you just move it to whichever one you're carrying. Leave the travel bag at the hotel, clip the strap onto one of the smaller bags, and head out hands-free.
Will it fit under an airplane seat?
Will it fit under an airplane seat?
Yes. The Detachie travel bag is sized to slide under the seat in front of you on most major US airlines as a personal item.
Is the waterproof pocket actually waterproof?
Is the waterproof pocket actually waterproof?
Yes. It's a fully sealed, waterproof pocket made for wet stuff, like a swimsuit straight off the beach, a damp towel, or a leaky bottle. Whatever goes in stays away from everything else, so the rest of your bag stays dry.
How easy is it to fold?
How easy is it to fold?
Very. It folds flat into the padded front bag in less than 30 seconds.
Watch how it folds
How does the strap work?
How does the strap work?
One removable, adjustable strap comes with your Detachie. Clip it onto whichever bag you're using, it works on all three.
Can I wash it?
Can I wash it?
Wipe clean with a damp cloth. Machine wash cold on a gentle cycle if needed, then air dry flat. Do not tumble dry or iron.
Does it come with a warranty?
Does it come with a warranty?
Every Detachie comes with our 60-night test trip. Take it on a real trip, and if it's not for you, send it back for a full refund. It's built to last.
Shipping
What are your delivery costs?
What are your delivery costs?
Delivery is free on all orders over $100+
How long will it take to get my order?
How long will it take to get my order?
Orders are processed within 1-2 business days. Delivery within the US then takes 5-7 business days.
How can I track my order?
How can I track my order?
Once your order ships, you'll get a tracking number by email. You can also use the Track Your Order link in the menu to see where your package is at any time.
Why isn't my tracking number working yet?
Why isn't my tracking number working yet?
Tracking can take 1-2 business days to update after your order ships. If it still isn't working after that, just contact us and we'll help.
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
We pack and ship orders quickly, so we can't always change an address once an order is placed. If you spot a mistake, email us as soon as possible with your name and order number and we'll do our best to fix it before it ships.
RETURNS
What is your return policy?
What is your return policy?
You have 60 nights to try your Detachie. Take it on a real trip, and if it's not for you, send it back within 60 nights of delivery for a full refund.
What condition does it need to be in to return?
What condition does it need to be in to return?
Items should be returned in the same condition you received them, unused and with the original packaging.
Who pays for return shipping?
Who pays for return shipping?
If your item arrives damaged or defective, we cover the return shipping. For all other returns, the customer covers return shipping.
What should I do if I received a damaged or wrong item?
What should I do if I received a damaged or wrong item?
Contact us within 48 hours of delivery with your order number and a photo of the issue. We'll review it and sort out a replacement or refund.
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
We pack and ship orders quickly, so we can't always change an address once an order is placed. If you spot a mistake, email us as soon as possible with your name and order number and we'll do our best to fix it before it ships.